Hi Dear User! Below are the answers to common questions Themes Bag Marketplace Website. We hope that list of FAQ’s to help you. If you don’t find answers to your questions, please contact with our Support.
How To Sell
How To Buy
To start buying you have to Register on this site. After register you must login in Themes Bag. Then you select item of the category and going to the PayPal Payment to purchase this item.
How To Create An Account?
Follow this link to our sign up page. You will be asked for your username and e-mail. The password will be e-mailed to you. That’s it!
What Are My Restrictions As A Seller?
As a seller you have the freedom to sell your work in as many other sites as you would like. Themes Bag will compensate you a flat 50% (as of September 1, 2014) for each item sold.
What Currency Is Used?
We understand that many and most of you use other currencies than the U.S. dollar. All transactions done on Themes Bag are conducted in U.S. dollars and users are responsible for any costs incurred during currency conversion.
How The Payment System Is Supported?
Our Website use only Payment System PayPal for all items. You can input your credit card information and purchase through Paypal.
How To Request Payment?
Once signed into your account, you need to click on the my account button at the top right. You will see a button titled Withdrawal. It is very simple, in the brown box you will shown the available amount that you can request for pay out. Simply input the amount and your Paypal address and we will be sure to make a payment to you very quickly.
NOTE: Your account must be $50 or higher in order to request a payout.
How To Download Purchased Items?
After purchasing your item(s) go to your profile page and click on the downloads tab. We encourage downloading items immediately and saving them to your hard drive.
How Long After Purchasing An Item Do I Have To Download It?
The item will remain in your profile downloads for 168 hours. If the seller removes the item your ability to download it will be canceled. Therefore, we encourage you to download the item and save it to your hard drive as soon as possible.
When Do I Get Paid?
Themes Bag will pay you 15 days after the prior closing calendar month, or all commission made in January will be paid by Feb. 15th. (NET 15). Your account must have a minimum of $50.
Do I Need To Provide Support For My Item?
Yes, each seller is responsible for providing support for your item. Questions pertaining your items will be directed to you.
Does My Uploaded Item Need Documentation?
Yes, all items uploaded are required to have the proper documentation. This ensures a quality experience for the end users.
What If The Item Is Rejected?
Sometimes your uploaded items gets rejected. We won’t reject an upload without giving constructive feedback as to why it was rejected and how you may change it to get it approved. After making the necessary changes, upload again for the approval.
What If I Have And Item Outside Of Your Categories?
If you have an item that you seek to sell on Themes Bag and you dont see a category for it please send us an email at Support. In the subject, title the email “Item outside categories” and in the body message please describe the product. We will review its placement with our marketplace.
How To Obtain A Refund?
Items purchased from Themes Bag are non-tangible, digital goods and because of the nature of the product there are very few instances where a refund is given. If you have purchased an item and you feel it is not functioning properly or as advertised in what the item is capable of, please send us a support ticket and explain the issue in detail. Also, be sure to name the item you’re having issues with as well as details to your problem. From there, we’ll have a review process to determine if the item is not delivered as promised. If we find the item to is not working, functioning or is corrupt, it will be fixed or a refund will be given at Themes Bag discretion.
How To Contact Us?
You can contact with Us through the Contact Support page.